"Football pundit Alan Smith had his own "there's no chance of a Hurricane tonight" moment when he announced "You'll never win anything with kids" about the Manchester United squad of 2002. We all know what happened next. There's a misconception that the majority of young people are not committed to anything other than their mobile phones, that they are by and large, obsessed with winning the X factor.
Maybe we just got lucky with the youngsters we employ
I like to think we are more of an academy for training very switched on young people who understand the concept of keeping the customer satisfied as much as Adrian and myself do. I don't think we can lay claim to the fact that our training appears to have led to a very high success rate with staff, but it's nice to know that even once a member of our kids has gone to UNI (the usual next step for our team) our Customers still ask after them, and are delighted to see them when they come back to help out during the holidays.